Showing posts with label CSR Strategy、CSR策略. Show all posts
Showing posts with label CSR Strategy、CSR策略. Show all posts

Thursday, February 19, 2009

The mobile phone industry goes "green" ?

Is the mobile phone industry really turning itself green? Richard Wray of The Guardian asked.

There are some exemplary cases for supporting the "mobile-phone-go-green" story: a universal mobile phone charger to be introduced later in the year of 2009, and handsets with built-in solar panels from LG and Samsung.

In addition to these changes on the product level , "green" packaging, together with the use of soy-based inks instead of traditional dyes, is expected to come. So far so good.

This said, it is also suggested this "go-green' story is still far from satisfying, for many of the stakeholders of the mobile phone industry:

However, the mobile phone industry has a long way to go before it can count itself as "green", because the industry retains customers by throwing ever shinier mobile phones at them, based on replacement cycles of one to two years.

Ultimately, "green" phones need to be accompanied with proper recycling programmes. Steps are being taken - just ask your operator how you can dispose of your old handset in an environmentally friendly way - but too many old mobiles are still cropping up in landfill sites in the developing world.

To the e-waste problem, how the mobile phone industry could work out industry-wide solutions, as shown in the case of the universal charger, remains a mystery now. But in the mobile phone industry the recycling programmes will be very likely a central concern in the coming future for the major players.

Even so, there seems nothing special in this "go-green" story. Compared with its counterpart in the beverage industry, carbon labeling is so far a non-issue. Moreover, as far as I know, no incumbent in this industry reported explicit commitments for carbon reduction on production and/or logistics processes (indeed, I hope I am wrong), but commitments of this kind have already been business as usual in the PC industry. For the mobile phone industry as a whole, the "greening" of supply chains might belong to the next chapter of the story, at least for now.

What is more interesting in this story could come from an unexpected corner. ZTE, China's biggest handset manufacturer, with its solar-powered base station and $40 solar-powered mobile phone for the poor in the emerging markets, could put itself into a position to build up competitive advantage by providing affordable "green telecom" solutions for the bottom of the pyramid of the world.

Yet, similar attempts on the BOP markets had been made before, and the experience suggests whether this business strategy could link with social enterprise initiatives such as Grameen Telecom would determine significantly the very nature and degree of its potential "social impacts," and thus its business bottom line.

Will ZTE do this? It is not clear. But under the pressure of the serious economic downturn in the developed economies the mobile phone industry needs to search for new markets and new products. As such bringing "green telecom services" to millions without reliable power supplies shall never be regarded as a trivial enterprise, even from a conventional business perspective. And hopefully the affordable "green telecom" could re-define the terms of CSR in the mobile phone industry for the next decade, or even beyond.

Sunday, August 03, 2008

CSR與財務表現

星巴克(Starbucks)為什麼要關店裁員呢??_三十而慄
過分膨脹的經營模式在投資市場上也遭受到投資人的否定,因此今年初星巴克創始人Howard Schultz重出江湖,進行開源節流,先是公佈關閉一百家經營不善的店面,以進行停損,同時希望透過國際市場的開拓,重新塑造起星巴克的品牌;以兩岸三地來看,我們看到在港台地區,星巴克的店面的普及率算是非常的高,幾乎是觸手可及,而且在品質上有一定的把握,店與店之間也不會相互競爭到,只是面對著很多當地品牌的競爭;而在大陸內地,星巴克正處於大幅拓展的階段,在一級城市幾乎都可以看到,而目前也大幅開拓二級城市,只是經過了之前的過度展店潮之後,星巴克在開展新店的審核上面也趨於嚴謹了,尤其是市場加入了許多的競爭強手之後...
經常被問到一個問題:CSR,企業社會責任,是否有助於企業提升財務表現?

其實,這是一個很困難的問題。

先從最簡單的地方開始說起:良好規劃的CSR,當然是有助於企業提升經營績效的,從而,有助於提升財務表現。

當然,這個說法,已經有一個隱含的前提:「良好規劃的」。至於「什麼是良好規劃的CSR?」,我就把這個問題留待下次處理了。

前面所提及的案例,則可以讓我們有另一個角度的思考。Starbucks,是一個討論 CSR 的書籍幾乎都會觸及的案例。從這個經典案例最近的財務表現來看,似乎,人們可以說:CSR 無助於提升財務表現啊。

如果我們先不去質疑 Starbucks 的 CSR 策略和執行成效,這個案例的故事,其實已經提示出了一個基本的教訓:如果企業自身的競爭策略的規劃與執行出了問題,CSR 策略的確在某個程度上也難以改變既定的下墜軌道。

所以,下次要問 CSR 是否有助於提升企業的財務績效,請先告訴我:你覺得你的公司,在財務基本面上是否健全?